My Story: Regional Clinical Manager

She started working in a nursing home at 14, after school, in the UK. Thirty-two years later, she's a Regional Clinical Manager for an aged care provider running retirement villages and care homes across New Zealand. We asked her to reflect on the journey.

What brought you into aged care?

“I loved getting to know people, becoming part of their family, and helping them move as nicely as possible on to the next life. Making a difference in their lives is the best feeling.”

How is aged care different from other nursing environments?

“Aged care nursing is everything. You need to bring your A-Game every day — you can't just rely on a doctor down the corridor. It's more rewarding because you get to know the residents and their families. You look after someone until the end of their days, and you make sure they're as comfortable and happy as they can be.”

What are the highlights of your role?

“Helping develop an RN so they progress in their career and enjoy aged care more than they thought they would. Having relatives feel happy and confident in our care. Knowing you've made a difference.”

Any advice for people wanting to move into executive clinical quality roles?

“Don't expect any day to be the same. Expect to learn every day and in every way. Have a mindset of quality and continuous improvement — don't settle for good. Strive for the best.”